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You may remember Dave Carroll from music videos decrying the state of United Airlines customer service. But the airline keeps finding ways to inspire new songs:
After famously breaking his guitar, United Airlines has managed to cause further trouble for David Carroll by losing his luggage — just as the Canadian singer-songwriter was en route to deliver a speech about customer service.
You can't make this stuff up.
There have been two videos so far, both decrying United's baggage handling and subsequent customer service. Personally, I thought that Carroll's first video was his best. The second was okay, but felt like it was trying too hard, and didn't add much. Yes, the third video in the trilogy is basically writing itself now.
(Thanks for the heads-up, John!)
Design weblog Hello Kitchen's kitchen-decluttering checklist provides a quick, easy guide to tackling the large chore of cleaning and decluttering your kitchen—helping you purge what you don't need and keep around your must-haves.
It's easy to tell when you need to purge a few items from your kitchen—the overflowing drawers will tip you off to that. What's harder is knowing what should stay and what should go. Unlike other rooms in your home, most things in the kitchen actually have a function and therefore feel like they should remain on hand (even when they're jammed in the back of your cupboards). To begin your purge, Hello Kitchen recommends that you:
1. Lay a queen-size quilt on the floor, somewhere near your kitchen (move some furniture if necessary).
2. Referencing the list, remove items from your kitchen one by one, coloring in each circle as you go. Place the items on the quilt.
The idea behind placing things on a queen size quilt is that the remaining items should all be things that can now be donated or given away. You can grab the free, printable PDF from Hello Kitchen to get started on your kitchen audit. Hello Kitchen is an Austin-based kitchen design firm, and they're pretty lenient on what you get to keep. If you're looking to really trim down, check out these musts for a minimalist kitchen, along with our five must-have utensils for any kitchen.
Target recently changed their return policy. It's more consumer-friendly. We think. What we can tell you for sure is that it's more confusing.
Customers who have an unused item in its original packaging, with the receipt, can make as many returns and exchanges as they like. What's different, and where the old return policy became less consumer friendly than competitors, is what happens when you lack a receipt. Consumer Reports Money explains:
Now, you can make as many non-receipt returns as you want, up to $70, in any 12-month period. Target's previous "hidden" return policy allowed customers to make just two non-receipt returns of up to $35 each, over 12 months.
Another new twist: Those who receive gifts through the store's gift registry now can use the registry listing as a de facto receipt. If you're a newlywed who got six identical toasters from Target but no receipts, you can return five of them by printing out a copy of your gift-purchase log. Before, you could to return only two items if each cost $35 or less, and you hadn't already reached your two no-receipt returns limit.
But wait, there's more!
One of the biggest changes affects holiday gifts. Target allows for even exchanges if you've exceeded your $70 return limit. So if Aunt Minnie gave you a shirt in "large" but you're a "medium," you can exchange it without a hassle, even if she tossed the receipt. In the past, if you had reached your non-receipt returns limit, you couldn't exchange the shirt, even with Target tags intact.
If you decide to exchange the returned item for something that costs less, Target will give you a gift card for the difference. But you'll have to use it in the same department.
In all these cases, you'll have to show a driver's license or some other identification so Target can record your non-receipt transgressions.
While this new policy is vastly improved for customers with gift registries, we still agree with Consumer Reports that it's inferior to Walmart's. Keeping fraud down is important, but is there a way to do it without making every customer feel like a criminal?
Target's new return policy: Better, if you can figure it out [Consumer Reports Money]
(Photo: pdxmac)
As board member Jon Miller forecasted a few months ago, streaming video powerhouse Hulu plans to start charging for content soon. Subscription-based? Pay per use? Nobody knows. What we do know is that the Consumerist community wasn't fond of the idea back in June. [Entertainment Weekly]
Joe Sharkey reminds us that the Secure Flight program requires travelers to, from, or within the United States to ensure that the spelling of their name on their passport or government-issued identification must match precisely the spelling of their name on their boarding passes.
So if you use your driver's license and it says John T. Smith, your ticket must also say John T. Smith — not John Thomas Smith, not Jack Smith, or any other name variant.
Let's put aside for a moment the counterargument that names and identity do not, in and of themselves, create a security risk for anyone. Unless you start flicking driver's licenses at passengers like Chinese stars…
Yes, in case you forgot, the terrorists won. Big time. But I digress.
The reality of travel in this great land is that your ID has to match your boarding pass. And you'll have to give them your gender and date of birth, too, to distinguish you from similarly-named people who might be on a no-fly list.
And that means you'll want (well, need) to update your customer profiles with the companies with whom you book flights.
Though the program is already implemented, the timeline for mandating 100% compliance isn't clear:
TSA has built some flexibility into the processes regarding passenger name accuracy. For the near future, small differences between the passenger's ID and the passenger's reservation information, such as the use of a middle initial instead of a full middle name or no middle name/initial at all, should not cause a problem for the passenger. Over time, passengers should strive to obtain consistency between the name on their ID and their travel information.
The ease of actually changing your profile varies by company. American Airlines makes it easy to add/change your middle name/initial for Secure Flight compliance on their website. United requires that you e-mail them. Orbitz reprimands me to "re-enter a unique name and date of birth for each traveler," but their site doesn't actually include a field to actually enter a date of birth anywhere.
And don't forget that your passport may not list your name the same way as your driver's license or other government-issued ID. Be sure the ticket matches the identification you actually carry for a given trip.
I've made the changes with some, but not all, of the companies I book with, whether airlines or agencies. If I've been able to do it online, I've done it. Luckil...
If you live in New York, Seattle, or a handful of other cities, and you've got to have that book, DVD or Zhu Zhu Pets Hamster Funhouse right now, Amazon has a deal for you. The mega-etailer is now offering same-day delivery — for a price that may just send you out to the nearest subway: as much as $19 to get a single book delivered.
The new service, Local Express Delivery, is being rolled out in New York, Seattle, Philadelphia, Boston, D.C., and Las Vegas. Members of Amazon's $79-per-year Prime service can get their quick fix for $5.99 per item. Everyone else will have to deal with shipping rates that include both per-shipment charges of as much as $18.99, plus additional fees based on weight or number of items (which means you could easily spend more than $79 to satisfy your urge for a new computer or LCD).
If Local Express Delivery reminds you of Kozmo.com or UrbanFetch, you can stop palpitating. Those doomed bubble-era services snuffed themselves out with a business model based on charging as little as possible to customers who abused them mercilessly (raise your hand if you ever ordered a pack of gum at midnight, and then demanded it for free because the delivery guy didn't make it there in under an hour) and praying they wouldn't run out of cash before they could go public.
In addition to steep delivery fees, the Amazon service requires customers to place their orders early in the day for same-day delivery; by 10:30am in most cities. But it could be a better solution than roaming aimlessly searching for the right birthday gift two hours before a party. And if you want that pack of gum, they'll deliver it too, for about $19.
Amazon Launches Same Day Delivery in Seven Major Cities and Expands Saturday Delivery Options [Amazon.com]
Reader Alan has sent in the menu for a local Chinese & Japanese restaurant. One of the items caught his eye.
Alan says:
Here is a menu for a local restaurant where I live. The interesting stuff is on page 4.
Of particular note:Item C14 is "Beef Brisket in Wikipedia Flavor"
I guess when you have to come up with names for hundreds of items, you must get a little punchy toward the end.
The Herbal Menu on the right side of page 4 is ideal for those who want to take the edge off their appetite so as not to order too much. It includes words like: "internal bleeding," diarrhea, sweat, phlegm,
urination, and nausea.
We wonder what the flavor of Wikipedia is. Maybe halfway to your house the delivery driver decides to throw in some extra carrots. Then, when he stops for gas, the gas station guy adds some onions...
Whether your filing system has gotten away from you or it was never really under control to begin with, you can use our handy guide to beat it back into shape. Photo by juan23for.
Many people have a filing system that is largely accidental. At some point they had more papers than they could store effectively on their desk so they started squirreling them away in cabinets, drawers, and so on. In other cases you inherit a filing system, like with a new job, and an office packed with paperwork.
What can you do to tame your file cabinet and make it a useful storage and reference tool instead of a paper orphanage? You need a filing system workflow. A filing system workflow is a road map for papers to follow as they navigate through your office. We can't provide an exact road map for you, but by answering some of the questions below and assessing your home and office needs you'll be able to construct an effective filing system workflow of your own.
Make an Assessment: What do you want from your filing system and what does your filing system need to provide? Whether looking at your personal file cabinet in your home office or a bank of cabinets in your traditional office, before you do anything with your file system you need to hammer out what exactly it is that you want from the system and why you're displeased with its current state enough to be reading a guide to beating it into shape.
Some issues are easily resolved. If your difficulty in finding documents is the handwritten labels left by the previous occupant of the office you can remedy that situation with a label maker and a free afternoon. Other issues will take a little more time to sort through, like having far too little storage space for the files at hand. Before you put in a purchase order for ten new file cabinets however, you'll need to do something first.
Purge Your File Cabinet: You've looked over your cabinets and listed some reasons why you're not happy with them, but before you make any radical changes you need to dive in and ditch the dead weight. There are two kinds of file cabinet purges, in one phase you shred old and unnecessary files and in the other you move necessary but old files into deep storage—deep storage can be a separate file cabinet in the basement, the records room at your office, or any place that is away from your central office. What are candidates for the categories?
Candidates for Shredding:
Candidates for Deep Storage:
The above example list is in no way comprehensive, but it gives you a starting point for considering the lifespan of your individual files. If you have a fairly simple tax situation you can find tons of reference lists online regarding how long you should keep various files. If you have any questions, we highly recommend consulting with your accountant.
Create a Workflow: Now you've assessed things that you would like to change about your file system—needs better labels, cabinets are poorly designed, etc.—and you've purged files to create some room in your cabinets. The creation of a file workflow will ensure that you're not sitting there in a year spending a weekend beating your file system back into shape. Your file workflow can take several shapes depending on the needs of your office and the size of the organization system you're wrangling, but for simplicity's sake we're going to assume you're not the archivist for a multinational corporation.
A common file workflow for a home office might look something like this:
Daily: Empty inbox and sort mail. File or shred new documents by end of day.
Monthly: As new bills come in, shred old statements. Once a month take a few minutes to read over the labels in your file cabinet and determine if any files can be shifted to deep storage. January is a critical month for being merciless about what goes to deep storage, lest you start the new year with the old year's clutter.
Quarterly: In addition to your monthly appraisal, look over your deep storage and see if any files there have outlived their usefulness.
Yearly: Once a year you'll be sifting through files for information related to taxes. This is an excellent time to be brutal in your weeding. Send old files to the shredder, cull out files related to projects that are defunct or no longer interesting. Any old bills, receipts, and so on that aren't directly related to your taxes and somehow escaped your eye earlier in the year should be shredded.
Adhere to the Workflow: You don't lose weight by thinking about exercising and intending to eat better, and you don't get a tight and easy to control file system by intending to finally empty your inbox and get around to sorting through your files. If your file system is a wreck you're going to have to spend some time beating it into shape, labeling folders, and making decisions about what to shred and what to put into deep storage. Once you've got the file beating out of the way, however, you'll simply need to follow the workflow you've set down for yourself and the documents and files will naturally find their way to where they belong and practically march themselves to the shredder when their time is up. Using a file workflow is a habit that rewards you with an easy to use filing system and a file cabinet that won't creak under the weight of useless files.
For more information about setting up a functional file system, we'd recommend checking out a past feature Geek to Live: Extreme Makeover, Filing Cabinet Edition. Have a filing tip or two of your own? Let's hear about them in the comments.
Earlier last week we asked you to share your favorite time-tracking applications and then we rounded them up for your review.
The winner, with nearly a quarter of the votes, was Klok an Adobe Air-based time-tracking tool. It should be noted however that while Klok had the highest number of votes among the actual candidates, the "Other" category was the category with the total highest votes.
Given the diversity in time management tools we'd highly recommend checking out the full Hive Five as well as the comments on the Hive Five and the Call for Contenders to see the reasons other Lifehacker readers give for using their favorite time-tracking tool.